# Trusted by teams resolving issues faster.

> The teams resolving technical issues faster with Decimal.

Canonical: https://www.decimal.app/customers · Last reviewed: 2026-09-02

Support and engineering teams use Decimal to investigate every technical issue automatically, and answer with evidence.

## Customer wall

| Company | Category | Case study |
| --- | --- | --- |
| Granola | AI/SaaS | https://www.decimal.app/blog/granola-decimal-case-study-2026 |
| BuildOps | Vertical SaaS | — |
| Omnea | Fintech | https://www.decimal.app/blog/omnea-decimal-case-study-2026 |
| SigNoz | Infrastructure | — |
| Bigeye | Infrastructure | — |
| Instrumental | Vertical SaaS | — |
| Tealium | Infrastructure | — |
| resilinc | Vertical SaaS | https://www.decimal.app/blog/resilinc-decimal-case-study-2026 |
| Guide | AI/SaaS | https://www.decimal.app/blog/guide-decimal-case-study-2026 |
| Lucidworks | Infrastructure | — |

## Measured outcomes

- [Omnea](https://www.decimal.app/blog/omnea-decimal-case-study-2026): 3.8-minute average first response at enterprise scale.
- [Granola](https://www.decimal.app/blog/granola-decimal-case-study-2026): 2× ticket volume handled by the same-size team.
- [Composio](https://www.decimal.app/blog/composio-decimal-case-study-2026): 95% of technical questions deflected in chat.
- [Guide](https://www.decimal.app/blog/guide-decimal-case-study-2026): 0 dedicated support hires needed to scale.
- [Resilinc](https://www.decimal.app/blog/resilinc-decimal-case-study-2026): 62% reduction in mean time to resolution.

## In their words

> The accuracy means we're no longer blocked waiting for answers.
>
> — Sarah Zou, Head of Implementation, Mid Market, Omnea

> Decimal often goes the extra mile with explanations and context that we simply wouldn't have time to include ourselves.
>
> — Vicky Firth, Head of CX, Granola

> The quality of responses is so good we frequently just use the Decimal response as-is to the user.
>
> — Rahul Tarak, Head of Product & Engineering, Composio

> Seeing Decimal responses routed directly to customers at 2:32am was automated engineering support that actually works.
>
> — Austin Cooley, Co-Founder & CTO, Guide

> Decimal gives us the clarity we used to rely on Engineering for. The team now feels confident using Decimal's answers directly with customers.
>
> — Manoj Khaire, Manager of Customer Support Engineering, Resilinc

## Case studies

- [How Omnea gives everybody in the team their own personal engineering expert with Decimal](https://www.decimal.app/blog/omnea-decimal-case-study-2026) ([md](https://www.decimal.app/blog/omnea-decimal-case-study-2026.md)): Omnea uses Decimal's AI support engineer to investigate customer support tickets across logs, code, databases, and feature flags, giving every team the technical context to resolve issues faster.
- [How Granola redesigned support workflows using Decimal to handle issues at scale](https://www.decimal.app/blog/granola-decimal-case-study-2026) ([md](https://www.decimal.app/blog/granola-decimal-case-study-2026.md)): Support engineers start with the findings instead of manually searching logs, databases, and code to troubleshoot what happened.
- [How Composio built end-to-end support using Decimal from chat conversations to complex investigations](https://www.decimal.app/blog/composio-decimal-case-study-2026) ([md](https://www.decimal.app/blog/composio-decimal-case-study-2026.md)): Developers can move fast with deep 40-turn technical discussions via Decimal.
- [How Guide automated engineering support using Decimal](https://www.decimal.app/blog/guide-decimal-case-study-2026) ([md](https://www.decimal.app/blog/guide-decimal-case-study-2026.md)): Transformed engineering support from constant interruption into automated investigation workflow.
- [How Resilinc cut MTTR by 62% with Decimal](https://www.decimal.app/blog/resilinc-decimal-case-study-2026) ([md](https://www.decimal.app/blog/resilinc-decimal-case-study-2026.md)): Faster resolution, fewer escalations, and a more autonomous Support organization.

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