# Stay close to customers. Keep shipping product.

> Decimal investigates customer issues in Slack with context from code, logs, and past tickets, so forward deployed engineers have more time to build.

Canonical: https://www.decimal.app/forward-deployed-engineers · Last reviewed: 2026-09-23

You know what your customers need. Make time to build it. Decimal investigates their technical issues and drafts clear responses in Slack, so every request doesn't pull you away from shipping.

## How Decimal helps

### Let Decimal take the first pass

A customer reports a failing integration. Decimal traces the code, checks logs and configuration, and brings back findings with evidence. Start with the investigation already done.

### Pick up the issue without rebuilding the context

Bring past tickets, customer configuration, and product behavior into one investigation. Give everyone working on the account the same evidence, without another handoff or a long prompt.

### Keep customers moving, right in Slack

Turn technical findings into a clear customer response in the thread where the question started. When an issue needs your code, pick it up with the relevant context and spend your time on the fix.

## What customers say

> The accuracy means we're no longer blocked waiting for answers.
>
> — Sarah Zou, Head of Implementation, Mid Market, Omnea ([case study](https://www.decimal.app/blog/omnea-decimal-case-study-2026))

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