# What is Status Page?

> A public page reporting current service health and active incidents.

Canonical: https://www.decimal.app/glossary/status-page · Last reviewed: 2026-09-23

A status page shows whether a service's components are operational and posts updates during incidents and maintenance.

## Why it matters

A timely status update can prevent hundreds of tickets during an incident. A stale one creates more.

## Best practices

1. Update early. Post as soon as an incident is confirmed.
2. Use plain language. Describe the customer impact, not the internals.
3. Link from support replies. So customers can follow along.

## How Decimal helps

Decimal recognizes tickets tied to an active incident and can point customers to the current status update.

## Related terms

- [Incident](https://www.decimal.app/glossary/incident): An unplanned disruption or degradation of a service that needs an urgent response.
- [Postmortem](https://www.decimal.app/glossary/postmortem): A blameless review of what went wrong and how to prevent it recurring.

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