# Build systems to resolve customer issues.

> Decimal AI is the support platform that answers customers, investigates and fixes bugs in your product, builds feature requests, and takes actions around the clock.

Canonical: https://www.decimal.app/ · Last reviewed: 2026-09-23

## Built for scale, security, and operational clarity

### Works where your team works

Decimal replies inside Plain, Pylon, Zendesk, Jira, Salesforce, GitHub, and Slack, with no new UI or workflow change.

### Evidence, not guesses

Every answer is backed by citations from code, logs, configs, and linked systems.

### Read-only by default

Connect safely to approved sources without write access.

### No training on your data

Your customer data and source code are never used to train foundation models.

### Enterprise security controls

SSO / RBAC / audit logs and encryption end-to-end for governance and reviews.

### Deployment options

Support private storage / VPC or customer-managed components where required.

## What Decimal is

Decimal AI is the support platform that answers customers, investigates and fixes bugs in your product, builds feature requests, and takes actions around the clock.

## Customer evidence

- [Omnea](https://www.decimal.app/blog/omnea-decimal-case-study-2026): 3.8-minute average first response at enterprise scale.
- [Granola](https://www.decimal.app/blog/granola-decimal-case-study-2026): 100% increase in ticket volume handled by the same-size team.
- [Composio](https://www.decimal.app/blog/composio-decimal-case-study-2026): 95% of technical questions deflected in chat.
- [Guide](https://www.decimal.app/blog/guide-decimal-case-study-2026): 0 dedicated support hires needed to scale.
- [Resilinc](https://www.decimal.app/blog/resilinc-decimal-case-study-2026): 62% reduction in mean time to resolution.

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Decimal · Book a demo: https://cal.com/decimal-demo/30m · Markdown index: https://www.decimal.app/llms.txt