# Freshdesk + Decimal: Resolve customer questions in Freshdesk.

> Give customers answers grounded in your product. Decimal brings Freshdesk conversations together with connected code, logs, and data to investigate the issue and return a resolution.

Canonical: https://www.decimal.app/integrations/freshdesk · Last reviewed: 2026-09-23

Ticketing integration

## Built into your support workflow

### Start with the customer’s question

Bring the Freshdesk ticket and its conversation history into Decimal.

### Keep up with the conversation

Keep the investigation informed as the Freshdesk ticket changes.

### Bring the answer back

Post the resolution as a comment on the original Freshdesk ticket.

## Help the customer complete their export.

### “Why does our data export keep failing?”

A customer reports a failed export in Freshdesk. Decimal uses the ticket history and connected product sources to investigate, then posts the resolution to the ticket so support can help the customer finish the export.

## Connect your workspace

1. Select Freshdesk in Settings → Integrations.
2. Enter your Freshdesk domain and API key.
3. Connect to begin syncing tickets.

## Access and permissions

Use the API key available in your Freshdesk profile settings.

## Connection details

Connect code, logs, or data alongside Freshdesk to investigate the product behavior behind a ticket.

- [Freshdesk setup guide](https://docs.decimal.app/integrations/freshdesk)
- [Security and data controls](https://www.decimal.app/security)

## Bring your product into the conversation

- [GitHub](https://www.decimal.app/integrations/github)
- [Datadog](https://www.decimal.app/integrations/datadog)
- [Zendesk](https://www.decimal.app/integrations/zendesk)

- [All integrations](https://www.decimal.app/integrations)

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