# Google Cloud Logging + Decimal: Explain customer issues in Google Cloud.

> Bring service logs into the customer conversation. Decimal queries Google Cloud Logging and connects the relevant entries to the issue your customer reported.

Canonical: https://www.decimal.app/integrations/google-cloud-logging · Last reviewed: 2026-09-23

Logs integration

## Built into your support workflow

### Search service logs

Find relevant entries from GCP-hosted services.

### Focus on the failure

Filter logs by time range, service, and severity.

### Ground the investigation

Connect the log evidence to the customer’s ticket.

## Investigate the errors behind the request.

### “Why are our requests failing intermittently?”

Decimal narrows the log search using the reported time and service, then examines the relevant failures alongside the customer’s ticket context.

## Connect your workspace

1. Select Google Cloud Platform Logs in Settings → Integrations.
2. Enter the service account’s home Project ID, email, and private key.
3. Connect using the service account configured for the projects you need.

## Access and permissions

Use a dedicated service account with Logs Viewer and Browser roles, as described in the setup guide.

## Connection details

Grant access at the folder or organization level when the service account needs to discover multiple projects.

- [Google Cloud Logging setup guide](https://docs.decimal.app/integrations/gcp)
- [Security and data controls](https://www.decimal.app/security)

## Bring your product into the conversation

- [GitHub](https://www.decimal.app/integrations/github)
- [Datadog](https://www.decimal.app/integrations/datadog)
- [Zendesk](https://www.decimal.app/integrations/zendesk)

- [All integrations](https://www.decimal.app/integrations)

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