# incident.io + Decimal: Give support the context behind an incident.

> Connect customer-reported issues to active incidents. Decimal checks incident.io to help your team recognize known problems and give an informed response.

Canonical: https://www.decimal.app/integrations/incident-io · Last reviewed: 2026-09-23

Incidents integration

## Built into your support workflow

### Check what is happening

Look up active incidents during an investigation.

### Avoid duplicate investigations

Correlate the reported issue with an ongoing incident.

### Keep the response informed

Bring relevant incident context into the answer.

## Connect the report to a known incident.

### “Is the service having problems right now?”

Decimal checks incident.io for active incidents related to the customer’s report. That context helps support explain a known disruption without starting the same investigation again.

## Connect your workspace

1. Select Incident.io in Settings → Integrations.
2. Enter your incident.io API key.
3. Connect to make active incident context available to Decimal.

## Access and permissions

Authenticate with an incident.io API key.

## Connection details

Connect logs or code alongside incident.io when the issue needs investigation beyond the active incident record.

- [incident.io setup guide](https://docs.decimal.app/integrations/incidentio)
- [Security and data controls](https://www.decimal.app/security)

## Bring your product into the conversation

- [GitHub](https://www.decimal.app/integrations/github)
- [Datadog](https://www.decimal.app/integrations/datadog)
- [Zendesk](https://www.decimal.app/integrations/zendesk)

- [All integrations](https://www.decimal.app/integrations)

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