# Intercom + Decimal: Answer technical questions inside Intercom.

> Connect customer conversations to the product behind them. Decimal investigates issues across your connected systems and replies in Intercom with the findings.

Canonical: https://www.decimal.app/integrations/intercom · Last reviewed: 2026-09-23

Ticketing integration

## Built into your support workflow

### Keep the conversation intact

Import the message history behind each customer question.

### Work from current context

Sync conversation updates as the customer shares more detail.

### Reply where the question started

Return resolutions to the original Intercom conversation.

## Help the customer access their feature.

### “This feature is in our plan. Why can’t we use it?”

A customer asks why a feature is unavailable on their plan. Decimal investigates with the conversation, connected account data, and code, then replies in Intercom with an explanation and the next step.

## Connect your workspace

1. Open Settings → Integrations in Decimal and select Intercom.
2. Choose Connect with Intercom to open OAuth authorization.
3. Review the permissions and authorize the intended Intercom workspace.

## Access and permissions

Authorize Decimal for your Intercom workspace through OAuth. Review the permissions shown by Intercom before approving the connection.

## Connection details

Connect your repositories, logs, or customer data to give Decimal the product context behind each conversation.

- [Intercom setup guide](https://docs.decimal.app/integrations/intercom)
- [Security and data controls](https://www.decimal.app/security)

## Bring your product into the conversation

- [GitHub](https://www.decimal.app/integrations/github)
- [Snowflake](https://www.decimal.app/integrations/snowflake)
- [Datadog](https://www.decimal.app/integrations/datadog)

- [All integrations](https://www.decimal.app/integrations)

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