# Jira Service Management + Decimal: Turn service requests into customer answers.

> Bring product context to your customer service requests. Decimal investigates Jira Service Management issues and posts resolutions back to the original issue.

Canonical: https://www.decimal.app/integrations/jira-service-management · Last reviewed: 2026-09-23

Ticketing integration

## Built into your support workflow

### Start with the customer’s question

Bring the Jira issue and its conversation history into Decimal.

### Keep up with the conversation

Keep the investigation informed as the Jira issue changes.

### Bring the answer back

Post the resolution as a comment on the original Jira issue.

## Help the customer get their integration working.

### “Why is our API integration returning an error?”

The customer’s service request carries the error details and conversation. Decimal investigates with connected code and logs, then adds the resolution to the Jira issue for the team handling the customer’s request.

## Connect your workspace

1. Select Jira Service Management in Decimal’s integrations settings.
2. Enter your Atlassian instance URL, account email, and API token.
3. Connect, choose the projects to sync, and save your selection.

## Access and permissions

Connect with an Atlassian email and API token, then select the projects Decimal should sync.

## Connection details

Issue descriptions, comments, and custom fields supply context. Connect product sources separately for the technical investigation.

- [Jira Service Management setup guide](https://docs.decimal.app/integrations/jira)
- [Security and data controls](https://www.decimal.app/security)

## Bring your product into the conversation

- [GitHub](https://www.decimal.app/integrations/github)
- [Datadog](https://www.decimal.app/integrations/datadog)
- [Zendesk](https://www.decimal.app/integrations/zendesk)

- [All integrations](https://www.decimal.app/integrations)

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