# LaunchDarkly + Decimal: Explain why a customer sees a feature.

> Bring feature flag context into support. Decimal checks LaunchDarkly flag state, reads targeting rules, and evaluates what a specific customer receives.

Canonical: https://www.decimal.app/integrations/launchdarkly · Last reviewed: 2026-09-23

Config integration

## Built into your support workflow

### Check the current state

Look up a feature flag and report its state.

### Understand the targeting

Read the rules that determine who receives each value.

### Check the customer’s result

Evaluate a flag for a specific user or context.

## Check the flag for the customer.

### “Why can another team see this feature but we can’t?”

Decimal reads the flag’s targeting rules and evaluates it for the relevant user or context. That result helps explain why the customer receives a different experience.

## Connect your workspace

1. Select LaunchDarkly in Settings → Integrations.
2. Enter a LaunchDarkly API access token and connect.
3. Select the projects the agent should access, then save.

## Access and permissions

Use an API access token and select the projects Decimal should access.

## Connection details

This connection reads flag state and targeting and evaluates flags for a context.

- [LaunchDarkly setup guide](https://docs.decimal.app/integrations/launchdarkly)
- [Security and data controls](https://www.decimal.app/security)

## Bring your product into the conversation

- [GitHub](https://www.decimal.app/integrations/github)
- [Intercom](https://www.decimal.app/integrations/intercom)
- [Snowflake](https://www.decimal.app/integrations/snowflake)

- [All integrations](https://www.decimal.app/integrations)

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Decimal · Book a demo: https://cal.com/decimal-demo/30m · Markdown index: https://www.decimal.app/llms.txt