# Linear + Decimal: Carry customer questions through to resolution.

> Keep customer context with the work it creates. Decimal imports Linear issues, posts investigation replies, and carries chat conversations into Linear when customers need more help.

Canonical: https://www.decimal.app/integrations/linear · Last reviewed: 2026-09-23

Ticketing integration

## Built into your support workflow

### Preserve the customer’s question

Create a Linear issue when a customer escalates a widget conversation.

### Keep findings with the issue

Post investigation replies and internal notes as Linear comments.

### Close the loop

Close the Linear issue when its ticket is resolved in Decimal.

## Keep the customer’s context through escalation.

### “Can you help us resolve this recurring error?”

When a customer escalates from a Decimal chat widget, the conversation becomes a Linear issue. Decimal can investigate the issue, add replies and internal notes, and close it when the ticket is resolved in Decimal.

## Connect your workspace

1. Select Linear in Settings → Integrations.
2. Choose Connect with Linear and authorize your workspace, or connect with an API key.
3. Select Linear as the chat widget escalation target to route unresolved conversations there.

## Access and permissions

Authorize through Linear or use a Linear API key. Review access before connecting.

## Connection details

Replies and internal notes are posted as issue comments. Resolving the ticket in Decimal closes the Linear issue.

- [Linear setup guide](https://docs.decimal.app/integrations/linear)
- [Security and data controls](https://www.decimal.app/security)

## Bring your product into the conversation

- [GitHub](https://www.decimal.app/integrations/github)
- [Datadog](https://www.decimal.app/integrations/datadog)
- [Zendesk](https://www.decimal.app/integrations/zendesk)

- [All integrations](https://www.decimal.app/integrations)

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