# Observe + Decimal: Answer customers with your Observe telemetry.

> Bring Observe logs, metrics, and traces into support. Decimal queries the telemetry behind a customer’s report and connects it to the ticket.

Canonical: https://www.decimal.app/integrations/observe · Last reviewed: 2026-09-23

Observability integration

## Built into your support workflow

### Search the right datasets

Query Observe datasets for log events related to the reported issue.

### Follow the request

Check traces and metrics around the time the customer saw the problem.

### Explain the customer impact

Connect runtime evidence to the customer’s ticket context.

## Find what failed during checkout.

### “Why did checkout fail for some of our users this morning?”

Decimal narrows Observe to the reported time window and service, then reads the related logs and traces. Combined with the customer’s ticket, that evidence helps explain which requests failed and why.

## Connect your workspace

1. Select Observe in Settings → Integrations.
2. Enter your Observe customer ID.
3. Provide an Observe API token and connect.

## Access and permissions

Use an API token from an Observe user with read access to the datasets your support team needs.

## Connection details

Investigations can only query the datasets the token’s user can read.

- [Security and data controls](https://www.decimal.app/security)

## Bring your product into the conversation

- [GitHub](https://www.decimal.app/integrations/github)
- [Datadog](https://www.decimal.app/integrations/datadog)
- [Zendesk](https://www.decimal.app/integrations/zendesk)

- [All integrations](https://www.decimal.app/integrations)

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