# PagerDuty + Decimal: Connect customer reports to active incidents.

> Help support recognize when a customer’s issue is part of a wider incident. Decimal checks PagerDuty during an investigation and brings that context into the response.

Canonical: https://www.decimal.app/integrations/pagerduty · Last reviewed: 2026-09-23

Incidents integration

## Built into your support workflow

### Check active incidents

Look up triggered and acknowledged incidents.

### Identify a wider issue

Correlate the customer’s report with ongoing incidents.

### Explain what is known

Include relevant incident context in the investigation response.

## Check for an ongoing incident.

### “Is this error affecting other customers?”

Decimal checks triggered and acknowledged PagerDuty incidents for a match to the reported issue. Relevant incident context helps support explain what is known about the disruption.

## Connect your workspace

1. Select PagerDuty in Settings → Integrations.
2. Enter a read-only PagerDuty REST API key.
3. Connect to make incident context available during investigations.

## Access and permissions

Use a PagerDuty REST API key with read-only access.

## Connection details

The integration checks active incidents; connect logs and code separately for deeper investigation.

- [PagerDuty setup guide](https://docs.decimal.app/integrations/pagerduty)
- [Security and data controls](https://www.decimal.app/security)

## Bring your product into the conversation

- [GitHub](https://www.decimal.app/integrations/github)
- [Datadog](https://www.decimal.app/integrations/datadog)
- [Zendesk](https://www.decimal.app/integrations/zendesk)

- [All integrations](https://www.decimal.app/integrations)

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