# Salesforce + Decimal: Give every support case product context.

> Answer customer questions with the account and product context behind them. Decimal syncs Salesforce Service Cloud cases, investigates the issue, and posts the resolution back.

Canonical: https://www.decimal.app/integrations/salesforce · Last reviewed: 2026-09-23

Ticketing integration

## Built into your support workflow

### Start with the customer’s question

Bring the Salesforce case and its conversation history into Decimal.

### Keep up with the conversation

Keep the investigation informed as the Salesforce case changes.

### Bring the answer back

Post the resolution as a comment on the original Salesforce case.

## Explain the customer’s usage.

### “Why does our account show the wrong usage total?”

Decimal starts with the customer’s case and account information. Connected data and code help investigate the discrepancy, and the resolution returns to the Salesforce case for the customer’s support team.

## Connect your workspace

1. Select Salesforce in Settings → Integrations.
2. Enter the connection details requested in the configuration window.
3. Connect to begin syncing Service Cloud cases.

## Access and permissions

Provide the Salesforce credentials requested by Decimal’s connection form.

## Connection details

Case descriptions, comments, and account information are imported. Connect customer data and code separately to investigate the underlying behavior.

- [Salesforce setup guide](https://docs.decimal.app/integrations/salesforce)
- [Security and data controls](https://www.decimal.app/security)

## Bring your product into the conversation

- [GitHub](https://www.decimal.app/integrations/github)
- [Datadog](https://www.decimal.app/integrations/datadog)
- [Zendesk](https://www.decimal.app/integrations/zendesk)

- [All integrations](https://www.decimal.app/integrations)

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Decimal · Book a demo: https://cal.com/decimal-demo/30m · Markdown index: https://www.decimal.app/llms.txt