# ServiceNow + Decimal: Bring customer issues to a resolution.

> Connect ServiceNow incidents to the product context needed to answer customers. Decimal investigates the issue and adds the resolution to the original incident.

Canonical: https://www.decimal.app/integrations/servicenow · Last reviewed: 2026-09-23

Ticketing integration

## Built into your support workflow

### Start with the customer’s question

Bring the ServiceNow incident and its conversation history into Decimal.

### Keep up with the conversation

Keep the investigation informed as the ServiceNow incident changes.

### Bring the answer back

Post the resolution as a comment on the original ServiceNow incident.

## Help the customer finish their upload.

### “Why does our upload stop before it finishes?”

A customer’s upload problem arrives as a ServiceNow incident. Decimal uses the description and comments alongside connected product sources to investigate, then posts a resolution for the team helping the customer.

## Connect your workspace

1. Select ServiceNow in Settings → Integrations.
2. Enter your ServiceNow instance URL.
3. Provide the Client ID and Client Secret from your Application Registry, then connect.

## Access and permissions

Use application credentials from the ServiceNow Application Registry.

## Connection details

Decimal syncs incident details and updates as they move through your ServiceNow workflow.

- [ServiceNow setup guide](https://docs.decimal.app/integrations/servicenow)
- [Security and data controls](https://www.decimal.app/security)

## Bring your product into the conversation

- [GitHub](https://www.decimal.app/integrations/github)
- [Datadog](https://www.decimal.app/integrations/datadog)
- [Zendesk](https://www.decimal.app/integrations/zendesk)

- [All integrations](https://www.decimal.app/integrations)

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