# SigNoz + Decimal: Follow customer issues through logs and traces.

> Connect the customer’s report to what your services were doing. Decimal queries SigNoz logs and traces to investigate errors and performance problems.

Canonical: https://www.decimal.app/integrations/signoz · Last reviewed: 2026-09-23

Observability integration

## Built into your support workflow

### Find relevant logs

Query log entries related to the support issue.

### Follow the request

Search traces for errors and performance bottlenecks.

### Explain the customer impact

Connect runtime evidence to the customer’s ticket context.

## Trace the slow request.

### “Why is this request taking so long?”

Decimal searches SigNoz traces for bottlenecks and checks related logs. Combined with the customer’s ticket, that evidence helps explain where the request slowed down.

## Connect your workspace

1. Select SigNoz in Settings → Integrations.
2. Enter your SigNoz API endpoint and API key.
3. Connect to make logs and traces available to investigations.

## Access and permissions

The connection uses the API endpoint and key for your SigNoz instance.

## Connection details

Connect code separately to investigate the implementation behind a trace.

- [SigNoz setup guide](https://docs.decimal.app/integrations/signoz)
- [Security and data controls](https://www.decimal.app/security)

## Bring your product into the conversation

- [GitHub](https://www.decimal.app/integrations/github)
- [Datadog](https://www.decimal.app/integrations/datadog)
- [Zendesk](https://www.decimal.app/integrations/zendesk)

- [All integrations](https://www.decimal.app/integrations)

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