# Snowflake + Decimal: Answer support questions with customer data.

> Bring account and usage context into every investigation. Decimal queries your Snowflake warehouse to help explain customer-specific behavior and inform the response.

Canonical: https://www.decimal.app/integrations/snowflake · Last reviewed: 2026-09-23

Data integration

## Built into your support workflow

### Understand the account

Look up subscription and usage data stored in your warehouse.

### Trace the underlying records

Investigate transactions and events associated with the issue.

### Ground the response in data

Bring customer-specific findings into the support investigation.

## Explain a usage discrepancy.

### “Why is our usage total different from what we expected?”

Decimal queries the customer’s warehouse records to examine the reported discrepancy. Combine those records with connected code to investigate how the total is calculated and give the customer an explanation grounded in their data.

## Connect your workspace

1. Select Snowflake from Decimal’s integrations settings.
2. Provide the account identifier, connection credentials, warehouse, database, and schema.
3. Connect using a dedicated user with read-only access to the relevant tables.

## Access and permissions

Use a dedicated Snowflake user with read-only access to the tables Decimal should query.

## Connection details

Queries reflect the records loaded into Snowflake. Choose the warehouse, database, and schema that contain the customer data your support team needs.

- [Snowflake setup guide](https://docs.decimal.app/integrations/snowflake)
- [Security and data controls](https://www.decimal.app/security)

## Bring your product into the conversation

- [Intercom](https://www.decimal.app/integrations/intercom)
- [Zendesk](https://www.decimal.app/integrations/zendesk)
- [GitHub](https://www.decimal.app/integrations/github)

- [All integrations](https://www.decimal.app/integrations)

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