# Resolve technical issues without escalating.

> Give support the context engineering uses to debug.

Canonical: https://www.decimal.app/support · Last reviewed: 2026-09-02

Decimal gives your support team the product context engineering uses to debug, so more issues close on first touch.

## How Decimal helps

### Investigation before you open the ticket

Decimal reads the logs, traces the code, and drafts findings the moment a ticket lands, so you start from an answer, not a blank screen.

### Grounded in your actual product

Every response is backed by your codebase, logs, and configuration, not generic documentation, so the context is real and the fix is right.

### Resolve more without escalating

Close technical issues on first touch and send fewer tickets to engineering, with evidence attached to every resolution.

## What customers say

> Decimal often goes the extra mile with explanations and context that we simply wouldn't have time to include ourselves.
>
> — Vicky Firth, Head of CX, Granola ([case study](https://www.decimal.app/blog/granola-decimal-case-study-2026))

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Decimal · Book a demo: https://cal.com/decimal-demo/30m · Markdown index: https://www.decimal.app/llms.txt