Logs
What it is
Logs are lines of text or structured events that applications write as they handle requests: errors, warnings, state changes, and debug details.
Why it matters
Logs are often the fastest way to confirm what happened to a specific customer at a specific time, but support teams rarely have access or know the right query.
Best practices
- Use structured logs – JSON fields make searches reliable.
- Include account and request IDs – So one customer's events can be found.
- Give support read access – With sensible redaction for sensitive fields.
How Decimal helps
Decimal queries log platforms during each investigation and quotes the relevant lines in its findings.