Decimal AI - The investigation layer between support and engineering

Technical support, engineered.
Root cause, automated.

Decimal resolves support escalations and engineering investigations by reasoning over code, logs, and production data.

Decimal resolves complex support escalations by understanding your product at the source code level.

Contact Sales

checkout.py

otel-demo

operations/main/

16 hours ago

Last modified 16 hours ago by commit ID 111ced1a | PR #3109

ENG-1284 SDK v3 upgrade breaks w..

Failures only occur for…

10 mins ago

System log

WARN

Request latency exceeded threshold (p95=2.8s)

ERROR

504 from payment-gateway

SELECT * FROM transactions

WHERE status = 'pending'

BROWSER

CODE

LOGS

ISSUES

DATABASES

checkout.py

otel-demo

operations/main/

16 hours ago

Last modified 16 hours ago by commit ID 111ced1a | PR #3109

ENG-1284 SDK v3 upgrade breaks w..

Failures only occur for…

10 mins ago

System log

WARN

Request latency exceeded threshold (p95=2.8s)

ERROR

504 from payment-gateway

SELECT * FROM transactions

WHERE status = 'pending'

BROWSER

CODE

LOGS

ISSUES

DATABASES

checkout.py

otel-demo

operations/main/

16 hours ago

Last modified 16 hours ago by commit ID 111ced1a | PR #3109

ENG-1284 SDK v3 upgrade breaks w..

Failures only occur for…

10 mins ago

System log

WARN

Request latency exceeded threshold (p95=2.8s)

ERROR

504 from payment-gateway

SELECT * FROM transactions

WHERE status = 'pending'

BROWSER

CODE

LOGS

ISSUES

DATABASES

Helping everyone from startups to Fortune 10 enterprises unlock their support.

Helping everyone from startups to Fortune 10 enterprises unlock their support

HOW DECIMAL WORKS

The investigation layer between support and engineering

Decimal reasons over code, configs, logs, and real customer data - then delivers answers where your team already works.

Why didn’t my webhook trigger?

I created a webhook which should trigger when a booking is created. However, when Ben Denver (ben@claud.com) created a booking on January 7, 9AM PT, my endpoint was never hit.

Salesforce

alex-smith

1 minute ago

new Issue detected

searching Codebase

Reading Production Data

searching knowledge base

searching Logs

Reviewing User Session

Resolution ready

Why didn’t my webhook trigger?

I created a webhook which should trigger when a booking is created. However, when Ben Denver (ben@claud.com) created a booking on January 7, 9AM PT, my endpoint was never hit.

Salesforce

alex-smith

1 minute ago

new Issue detected

searching Codebase

Reading Production Data

searching knowledge base

searching Logs

Reviewing User Session

Resolution ready

Understands your product from the inside

Decimal reads your code, configs and docs to build real product understanding.

Knows how customers actually use it

It learns from logs, workflows, past tickets and real usage patterns.

Works as a seat in your tools

Decimal lives inside Salesforce, GitHub, Jira and Slack with no workflow change.

Built for scale, security, and operational clarity

Works where your team works

Decimal replies inside Plain, Pylon, Zendesk, Jira, Salesforce, GitHub, and Slack - no new UI or workflow change.

No training on your data

Your customer data and source code are never used to train foundation models.

No training on your data

Your customer data and source code are never used to train foundation models.

Article

Webhook delivery failure checklist

Internal Docs

Article

Common causes of webhook timeouts

Docs

Article

Webhook not firing on booking creation

Docs

Article

Signature validation and required headers

Internal Docs

Article

Retry logic for failed webhook requests

Internal Docs

Evidence, not guesses

Every answer is backed by citations from code, logs, configs, and linked systems.

Enterprise security controls

SSO/RBAC/audit logs and encryption end-to-end for governance and reviews.

Enterprise security controls

SSO/RBAC/audit logs and encryption end-to-end for governance and reviews.

Databases

Read-only

Source Code

Ticket Data

Logs

Read-only by default

Connect safely to approved sources without write access.

Deployment options

Support private storage / VPC or customer-managed components where required.

Deployment options

Support private storage / VPC or customer-managed components where required.

HIPAA Compliant

GDPR

Learn more in our

Trust Center.

with decimal

Solved with Decimal

Happier customers

Mean time to resolution (MTTR) reduced from 6.5 days to 2.5 days

Quick ROI

Decimal delivers a measurable impact within 2 weeks of going live

Team productivity

50+ hours saved every week across support, product and engineering

Team productivity

50+ hours saved every week across support, product and engineering

80%

Tickets resolved without engineering escalation

10x

Faster from issue to root cause

1000+

Hours saved across support and engineering every month

1000+

Hours saved across support and engineering every month

Root cause in minutes, not days.

Decimal resolves issues using code, logs, and production data - not stale documentation

Contact Sales

Platform

Enterprise

Company

Root cause in minutes, not days.

Decimal resolves issues using code, logs, and production data - not stale documentation

Contact Sales

Platform

Enterprise

Company

Root cause in minutes, not days.

Decimal resolves issues using code, logs, and production data - not stale documentation

Contact Sales

Platform

Enterprise

Company

Root cause in minutes, not days.

Decimal resolves issues using code, logs, and production data - not stale documentation

Contact Sales

Platform

Enterprise

Company