Customer storyHow Granola scales support

Build systems to resolve customer issues.

Decimal is the support platform that answers customers, investigates and fixes bugs in your product, builds feature requests, and takes actions around the clock.

Connected by design

Your whole stack.
One clear picture.

Use Decimal as your support workspace, or connect it to the tools you already rely on. No existing ticketing system required.

Explore integrations
Slack
GitHub
Zendesk
Linear
Decimal
Pylon
Jira
Intercom
Salesforce
Customer stories

Built for the teams
building what’s next.

Meet our customers
Built for trust

Powerful by design.
Controlled by you.

Explore security

Works where your team works

Decimal replies inside Plain, Pylon, Zendesk, Jira, Salesforce, GitHub, and Slack, with no new UI or workflow change.

Evidence, not guesses

Every answer is backed by citations from code, logs, configs, and linked systems.

Read-only by default

Connect safely to approved sources without write access.

No training on your data

Your customer data and source code are never used to train foundation models.

Enterprise security controls

SSO / RBAC / audit logs and encryption end-to-end for governance and reviews.

Deployment options

Support private storage / VPC or customer-managed components where required.

Get to the root cause.
Get back to building.