Customer Engineering Manifesto
Product truth for every technical customer issue.
Decimal gives support the context engineering uses to debug so teams resolve technical issues faster, with evidence and fewer escalations.
Trusted by companies building what’s next.
Built for scale, security,
and operational clarity
Works where your team works
Decimal replies inside Plain, Pylon, Zendesk, Jira, Salesforce, GitHub, and Slack, with no new UI or workflow change.
Evidence, not guesses
Every answer is backed by citations from code, logs, configs, and linked systems.
Article
Internal Docs
Logs
Read-only by default
Connect safely to approved sources without write access.
No training on your data
Your customer data and source code are never used to train foundation models.
Enterprise security controls
SSO / RBAC / audit logs and encryption end-to-end for governance and reviews.
Deployment options
Support private storage / VPC or customer-managed components where required.
Learn more in our Trust Center.