Plain + DecimalAnswer customer questions in Plain.
Keep the customer conversation connected to the investigation. Decimal reads Plain threads, investigates with connected product sources, and brings the resolution back.
What Decimal adds to Plain.
Understand the conversation
Import thread messages and customer information into the investigation.
Return the resolution
Post the answer as a comment on the original Plain thread.
Carry context into escalation
Create a Plain thread with the chat history when a customer escalates from a Decimal widget.
Example workflow
“How do we get this integration running?”
Help the customer take the next step.
Decimal uses the customer’s Plain thread and connected product context to investigate what is blocking setup. The resolution returns to the thread. If the conversation starts in a Decimal chat widget, escalation can create a Plain thread with the full history.
Get connected
Add Plain to Decimal.
Select Plain in Settings → Integrations and enter your API key.
Configure the thread webhook and save the signing secret using the setup guide.
Choose Plain as your chat widget escalation target if you want to route conversations there.
