Zendesk + DecimalResolve technical tickets inside Zendesk.
Give your support team the product context to answer technical questions. Decimal investigates connected code, logs, and customer data, then brings the resolution back to Zendesk.
What Decimal adds to Zendesk.
Start with the full conversation
Bring messages, attachments, and ticket details into the investigation.
Follow the issue as it develops
Keep ticket context current as customers share new information.
Deliver the answer in Zendesk
Post the resolution to the original ticket, where your team already works.
Example workflow
“Our webhooks stopped arriving after the upgrade.”
Help the customer restore webhook delivery.
A customer asks why their webhooks stopped arriving. Decimal uses the Zendesk conversation and connected code and logs to investigate, then brings the resolution back to the ticket so the customer can understand what happened and what to do next.
Get connected
Add Zendesk to Decimal.
Sign into Zendesk as an admin, then open Settings → Integrations → Zendesk in Decimal.
Enter your Zendesk subdomain and connect with OAuth.
Review the requested access, then configure groups and exclusion rules for ticket processing.
