Snowflake + DecimalAnswer support questions with customer data.
Bring account and usage context into every investigation. Decimal queries your Snowflake warehouse to help explain customer-specific behavior and inform the response.
What Decimal adds to Snowflake.
Understand the account
Look up subscription and usage data stored in your warehouse.
Trace the underlying records
Investigate transactions and events associated with the issue.
Ground the response in data
Bring customer-specific findings into the support investigation.
Example workflow
“Why is our usage total different from what we expected?”
Explain a usage discrepancy.
Decimal queries the customer’s warehouse records to examine the reported discrepancy. Combine those records with connected code to investigate how the total is calculated and give the customer an explanation grounded in their data.
Get connected
Add Snowflake to Decimal.
Select Snowflake from Decimal’s integrations settings.
Provide the account identifier, connection credentials, warehouse, database, and schema.
Connect using a dedicated user with read-only access to the relevant tables.
