Intercom + DecimalAnswer technical questions inside Intercom.
Connect customer conversations to the product behind them. Decimal investigates issues across your connected systems and replies in Intercom with the findings.
What Decimal adds to Intercom.
Keep the conversation intact
Import the message history behind each customer question.
Work from current context
Sync conversation updates as the customer shares more detail.
Reply where the question started
Return resolutions to the original Intercom conversation.
Example workflow
“This feature is in our plan. Why can’t we use it?”
Help the customer access their feature.
A customer asks why a feature is unavailable on their plan. Decimal investigates with the conversation, connected account data, and code, then replies in Intercom with an explanation and the next step.
Get connected
Add Intercom to Decimal.
Open Settings → Integrations in Decimal and select Intercom.
Choose Connect with Intercom to open OAuth authorization.
Review the permissions and authorize the intended Intercom workspace.
