Jira Service Management + DecimalTurn service requests into customer answers.
Bring product context to your customer service requests. Decimal investigates Jira Service Management issues and posts resolutions back to the original issue.
What Decimal adds to Jira Service Management.
Start with the customer’s question
Bring the Jira issue and its conversation history into Decimal.
Keep up with the conversation
Keep the investigation informed as the Jira issue changes.
Bring the answer back
Post the resolution as a comment on the original Jira issue.
Example workflow
“Why is our API integration returning an error?”
Help the customer get their integration working.
The customer’s service request carries the error details and conversation. Decimal investigates with connected code and logs, then adds the resolution to the Jira issue for the team handling the customer’s request.
Get connected
Add Jira Service Management to Decimal.
Select Jira Service Management in Decimal’s integrations settings.
Enter your Atlassian instance URL, account email, and API token.
Connect, choose the projects to sync, and save your selection.
