Salesforce + DecimalGive every support case product context.
Answer customer questions with the account and product context behind them. Decimal syncs Salesforce Service Cloud cases, investigates the issue, and posts the resolution back.
What Decimal adds to Salesforce.
Start with the customer’s question
Bring the Salesforce case and its conversation history into Decimal.
Keep up with the conversation
Keep the investigation informed as the Salesforce case changes.
Bring the answer back
Post the resolution as a comment on the original Salesforce case.
Example workflow
“Why does our account show the wrong usage total?”
Explain the customer’s usage.
Decimal starts with the customer’s case and account information. Connected data and code help investigate the discrepancy, and the resolution returns to the Salesforce case for the customer’s support team.
Get connected
Add Salesforce to Decimal.
Select Salesforce in Settings → Integrations.
Enter the connection details requested in the configuration window.
Connect to begin syncing Service Cloud cases.
