Pylon + DecimalBring technical answers back to Pylon.
Give every Pylon issue an investigation backed by your product. Decimal works across connected code, logs, and data, then posts the resolution to the original issue.
What Decimal adds to Pylon.
Investigate incoming issues
Sync Pylon issues into Decimal for technical investigation.
Bring the resolution back
Post resolutions as comments on the original Pylon issue.
Keep context through escalation
Create a Pylon issue with the conversation history when a customer escalates from a Decimal chat widget.
Example workflow
“The integration works in staging but fails in production.”
Help the customer get production working.
A customer reports that their integration works in staging but fails in production. Decimal investigates with the Pylon conversation and connected code and logs, then posts the resolution to the original issue so support can guide the customer forward.
Get connected
Add Pylon to Decimal.
Open Settings → Integrations → Pylon and provide your Pylon API key.
Follow the documentation to configure a customer-reply webhook and its authentication.
Save the webhook secret in Decimal; select Pylon as a widget escalation target if needed.
