Linear + DecimalCarry customer questions through to resolution.
Keep customer context with the work it creates. Decimal imports Linear issues, posts investigation replies, and carries chat conversations into Linear when customers need more help.
What Decimal adds to Linear.
Preserve the customer’s question
Create a Linear issue when a customer escalates a widget conversation.
Keep findings with the issue
Post investigation replies and internal notes as Linear comments.
Close the loop
Close the Linear issue when its ticket is resolved in Decimal.
Example workflow
“Can you help us resolve this recurring error?”
Keep the customer’s context through escalation.
When a customer escalates from a Decimal chat widget, the conversation becomes a Linear issue. Decimal can investigate the issue, add replies and internal notes, and close it when the ticket is resolved in Decimal.
Get connected
Add Linear to Decimal.
Select Linear in Settings → Integrations.
Choose Connect with Linear and authorize your workspace, or connect with an API key.
Select Linear as the chat widget escalation target to route unresolved conversations there.
