Status Page

What it is

A status page shows whether a service's components are operational and posts updates during incidentsIncidentAn unplanned disruption or degradation of a service that needs an urgent response. and maintenance.

Why it matters

A timely status update can prevent hundreds of tickets during an incident. A stale one creates more.

Best practices

1. Update early – Post as soon as an incident is confirmed.
2. Use plain language – Describe the customer impact, not the internals.
3. Link from support replies – So customers can follow along.

How Decimal helps

Decimal recognizes tickets tied to an active incident and can point customers to the current status update.