Bug Report
What it is
A bug report describes a defect: what the user expected, what happened instead, the steps and environment that produce it, and any supporting evidence like logsLogsTimestamped records of events a system emits as it runs., screenshots, or request IDs.
Why it matters
The quality of a bug report sets how fast engineering can act. A vague report triggers a round of questions back to support and the customer, which can add days before anyone looks at the code.
Best practices
- Include identifiers – Account ID, request ID, timestamps with time zone, and the product version.
- Separate fact from guess – State what was observed, then label any hypothesis as one.
- Link the customer impact – Note how many customers and how much revenue are affected so it can be prioritized.
How Decimal helps
When Decimal escalates, it writes the bug report for you: reproductionReproduction (Repro)Making a reported bug happen again on purpose to confirm and study it. details, the suspect code path, and the evidence that points there.