Amazon CloudWatch + Decimal

Turn AWS logs into customer answers.

Bring CloudWatch Logs into the support investigation. Decimal searches the relevant log groups to help explain the failures your customers report.

Contact Sales Read the docs

What Decimal adds to Amazon CloudWatch.

Find the relevant log group

Query CloudWatch Log Groups for entries related to the issue.

Narrow the investigation

Filter by time range, service, and error patterns.

Connect logs to the question

Interpret log evidence alongside the customer’s ticket.

Example workflow

“Why did our upload fail this morning?”

Find the failure in AWS logs.

Decimal uses the customer’s report to narrow the time range and service in CloudWatch Logs. Relevant entries help the investigation explain the failed upload.

Get connected

Add Amazon CloudWatch to Decimal.

Select CloudWatch Logs in Settings → Integrations.
Enter an AWS Access Key ID and Secret Access Key.
Choose the AWS region containing your logs, then connect.

View the setup guide

Connected context

Bring your product into the conversation.

All integrations

GitHub

Turn your codebase into customer answers.

Datadog

Explain customer issues with runtime evidence.

Zendesk

Resolve technical tickets inside Zendesk.

Get to the root cause.
Get back to building.

Read customer stories Book a demo