Put customer data to work in support.
Bring your Databricks lakehouse into the investigation. Decimal queries tables and views to understand customer behavior and usage.
What Decimal adds to Databricks.
Look up customer records
Query customer data stored in Databricks tables and views.
Understand usage
Use analytics data to investigate behavior and usage patterns.
Give an informed answer
Bring customer-specific data into the support response.
Example workflow
“Why does our account show less activity this week?”
Examine the customer’s usage.
Decimal queries the relevant customer and analytics data in Databricks. Those records help investigate the reported change and inform the explanation.
Get connected
Add Databricks to Decimal.
Select Databricks in Settings → Integrations.
Enter your workspace host and SQL warehouse ID.
Provide a service principal’s Client ID and Client Secret, then connect.