Freshdesk + DecimalResolve customer questions in Freshdesk.
Give customers answers grounded in your product. Decimal brings Freshdesk conversations together with connected code, logs, and data to investigate the issue and return a resolution.
What Decimal adds to Freshdesk.
Start with the customer’s question
Bring the Freshdesk ticket and its conversation history into Decimal.
Keep up with the conversation
Keep the investigation informed as the Freshdesk ticket changes.
Bring the answer back
Post the resolution as a comment on the original Freshdesk ticket.
Example workflow
“Why does our data export keep failing?”
Help the customer complete their export.
A customer reports a failed export in Freshdesk. Decimal uses the ticket history and connected product sources to investigate, then posts the resolution to the ticket so support can help the customer finish the export.
Get connected
Add Freshdesk to Decimal.
Select Freshdesk in Settings → Integrations.
Enter your Freshdesk domain and API key.
Connect to begin syncing tickets.
