Explain customer issues in Google Cloud.
Bring service logs into the customer conversation. Decimal queries Google Cloud Logging and connects the relevant entries to the issue your customer reported.
What Decimal adds to Google Cloud Logging.
Search service logs
Find relevant entries from GCP-hosted services.
Focus on the failure
Filter logs by time range, service, and severity.
Ground the investigation
Connect the log evidence to the customer’s ticket.
Example workflow
“Why are our requests failing intermittently?”
Investigate the errors behind the request.
Decimal narrows the log search using the reported time and service, then examines the relevant failures alongside the customer’s ticket context.
Get connected
Add Google Cloud Logging to Decimal.
Select Google Cloud Platform Logs in Settings → Integrations.
Enter the service account’s home Project ID, email, and private key.
Connect using the service account configured for the projects you need.