incident.io + DecimalGive support the context behind an incident.
Connect customer-reported issues to active incidents. Decimal checks incident.io to help your team recognize known problems and give an informed response.
What Decimal adds to incident.io.
Check what is happening
Look up active incidents during an investigation.
Avoid duplicate investigations
Correlate the reported issue with an ongoing incident.
Keep the response informed
Bring relevant incident context into the answer.
Example workflow
“Is the service having problems right now?”
Connect the report to a known incident.
Decimal checks incident.io for active incidents related to the customer’s report. That context helps support explain a known disruption without starting the same investigation again.
Get connected
Add incident.io to Decimal.
Select Incident.io in Settings → Integrations.
Enter your incident.io API key.
Connect to make active incident context available to Decimal.
