Oodle + DecimalConnect service behavior to customer impact.
Bring Oodle logs and metrics into support. Decimal investigates the reported issue and checks what the service was doing at the time.
What Decimal adds to Oodle.
Find the right logs
Discover log index patterns relevant to the investigation.
Read the error details
Query log entries related to the reported issue.
Check service behavior
Query metrics with PromQL to add context around the failure.
Example workflow
“Why did response times spike this afternoon?”
Compare the logs with service metrics.
Decimal finds the relevant Oodle logs and queries metrics for the reported period. Together they help explain the service behavior the customer experienced.
Get connected
Add Oodle to Decimal.
Select Oodle in Settings → Integrations.
Enter your Oodle instance ID.
Provide an Oodle API key and connect.
