PagerDuty + DecimalConnect customer reports to active incidents.
Help support recognize when a customer’s issue is part of a wider incident. Decimal checks PagerDuty during an investigation and brings that context into the response.
What Decimal adds to PagerDuty.
Check active incidents
Look up triggered and acknowledged incidents.
Identify a wider issue
Correlate the customer’s report with ongoing incidents.
Explain what is known
Include relevant incident context in the investigation response.
Example workflow
“Is this error affecting other customers?”
Check for an ongoing incident.
Decimal checks triggered and acknowledged PagerDuty incidents for a match to the reported issue. Relevant incident context helps support explain what is known about the disruption.
Get connected
Add PagerDuty to Decimal.
Select PagerDuty in Settings → Integrations.
Enter a read-only PagerDuty REST API key.
Connect to make incident context available during investigations.
