ServiceNow + DecimalBring customer issues to a resolution.
Connect ServiceNow incidents to the product context needed to answer customers. Decimal investigates the issue and adds the resolution to the original incident.
What Decimal adds to ServiceNow.
Start with the customer’s question
Bring the ServiceNow incident and its conversation history into Decimal.
Keep up with the conversation
Keep the investigation informed as the ServiceNow incident changes.
Bring the answer back
Post the resolution as a comment on the original ServiceNow incident.
Example workflow
“Why does our upload stop before it finishes?”
Help the customer finish their upload.
A customer’s upload problem arrives as a ServiceNow incident. Decimal uses the description and comments alongside connected product sources to investigate, then posts a resolution for the team helping the customer.
Get connected
Add ServiceNow to Decimal.
Select ServiceNow in Settings → Integrations.
Enter your ServiceNow instance URL.
Provide the Client ID and Client Secret from your Application Registry, then connect.
