TeamSupport + DecimalBring product answers to B2B support.
Give your team the context to resolve customer questions. Decimal imports TeamSupport conversations and investigates the issue with your connected product sources.
What Decimal adds to TeamSupport.
Keep the customer’s context
Import the customer and agent messages behind the reported issue.
Follow the conversation
Keep tickets updated as they progress in TeamSupport.
Investigate with product context
Use connected code, logs, and data alongside the imported ticket.
Example workflow
“Why can’t our team access the account?”
Help the customer regain access.
Decimal brings the customer and agent messages from TeamSupport into the investigation. With connected product sources, your team can investigate the access problem and use the findings to guide the customer’s next step.
Get connected
Add TeamSupport to Decimal.
Select TeamSupport in Settings → Integrations.
Enter your TeamSupport base URL, username, and password.
Connect to begin syncing tickets.
