Observe + DecimalAnswer customers with your Observe telemetry.
Bring Observe logs, metrics, and traces into support. Decimal queries the telemetry behind a customer’s report and connects it to the ticket.
What Decimal adds to Observe.
Search the right datasets
Query Observe datasets for log events related to the reported issue.
Follow the request
Check traces and metrics around the time the customer saw the problem.
Explain the customer impact
Connect runtime evidence to the customer’s ticket context.
Example workflow
“Why did checkout fail for some of our users this morning?”
Find what failed during checkout.
Decimal narrows Observe to the reported time window and service, then reads the related logs and traces. Combined with the customer’s ticket, that evidence helps explain which requests failed and why.
Get connected
Add Observe to Decimal.
Select Observe in Settings → Integrations.
Enter your Observe customer ID.
Provide an Observe API token and connect.
