PostHog + DecimalSee what the customer did before they wrote in.
Bring PostHog product analytics into support. Decimal reads the events, errors, and feature flags behind a customer’s report and connects them to the ticket.
What Decimal adds to PostHog.
Find the customer’s activity
Look up the person and the events they triggered around the reported issue.
Trace the failing step
Check exceptions and feature flag values for that customer.
Explain what they saw
Connect product behavior to the customer’s ticket context.
Example workflow
“I clicked export three times and nothing downloaded.”
Find where the export broke.
Decimal finds the customer in PostHog and reads their events and exceptions from the time they reported. Combined with connected code, that sequence shows which step failed and why the export never completed.
Get connected
Add PostHog to Decimal.
Select PostHog in Settings → Integrations.
Enter your PostHog host and project ID.
Provide a PostHog personal API key and connect.
